What to include
You do not need any of this to write in — but when you have it, it usually turns two or three round trips into one.
- What you were doing, and what happened instead of what you expected.
- Where — the web app, the iOS app, the desktop app, or a connected client such as Claude, ChatGPT, or an MCP integration.
- A link or a screenshot. A document or workspace URL tells us far more than a description of it.
- The account email you sign in with, if the problem is specific to your account.
If you are signed in
The Help Center in the app sidebar files a report with the page you were on already attached, so it needs less from you than an email does. Both reach the same people.
Reporting a security issue
Email support@dokki.one with security in the subject, and please give us a chance to fix it before you make it public. Tell us what you found and how to reproduce it; you do not need a proof of concept that causes damage, and we would rather you did not build one.
Account, billing, and data
- Cannot sign in — email us from the address on the account, and say which sign-in method you use.
- Billing and subscriptions — see Plans, or write to us with your organization name.
- Exporting or deleting your data — we will walk you through it, or do it for you. See the Privacy Policy for what we hold and for how long.
- Privacy and data-protection requests — privacy@dokki.one. If your workspace belongs to an organization, that organization controls its content, so start with them where you can.
Also useful
- Privacy Policy — what we collect, why, and how long we keep it.
- Terms of Service.