Support

Email support@dokki.one — no account needed.

Write to us about anything: a bug, something that will not load, a question about how Dokki works, billing, or a feature you wish existed. A human reads every message.

What to include

You do not need any of this to write in — but when you have it, it usually turns two or three round trips into one.

• What you were doing, and what happened instead of what you expected.
• Where — the web app, the iOS app, the desktop app, or a connected client such as Claude, ChatGPT, or an MCP integration.
• A link or a screenshot. A document or workspace URL tells us far more than a description of it.
• The account email you sign in with, if the problem is specific to your account.

If you are signed in

The Help Center in the app sidebar files a report with the page you were on already attached, so it needs less from you than an email does. Both reach the same people.

Account, billing, and data

• Cannot sign in — email us from the address on the account, and say which sign-in method you use.
• Billing and subscriptions — see Plans, or write to us with your organization name.
• Exporting or deleting your data — we will walk you through it, or do it for you. See the Privacy Policy for what we hold and for how long.
• Privacy and data-protection requests — privacy@dokki.one. If your workspace belongs to an organization, that organization controls its content, so start with them where you can.

Reporting a security issue

Email support@dokki.one with security in the subject, and please give us a chance to fix it before you make it public. Tell us what you found and how to reproduce it; you do not need a proof of concept that causes damage, and we would rather you did not build one.

Also useful

• Privacy Policy — what we collect, why, and how long we keep it.
• Terms of Service.